The first thing we like to do is get to know you and let you get to know us. If you live in the Dayton, Ohio area we encourage you to come in and meet our designers in person, but we can also consult with you via phone or email. During this process we will gather the details of your event, your style and personality, and what you’re looking for in your stationery. You’re encouraged to share any photos, ideas, inspiration, color swatches, etc. that you may have collected. If you don’t have any collected materials, we also have samples of previous work that you can browse for ideas. We will also ask about your budget, in order to better guide you to options that fit your needs.
For out-of-town consultations, we also encourage you to request samples of previous designs so that you can see in person the quality of our work. We offer a set of three (3) complementary samples and additional samples at $1.00 each. Just contact us with the names of the samples you’d like to see, and we’ll mail you a sample packet.
The earlier in the planning process you schedule your consult, the better. While we can and have completed projects in 1-2 weeks, this may not always be possible due to fluctuations in our production schedule*. For weddings we usually like to meet with brides around 5-6 months before the wedding whenever possible. For most other events, 1.5 – 2 months prior to the event is recommended.
*Orders that are within a 1-2 week turnaround (or 3-4 week turnaround for specialty items such as Envelopments or special-order paper) may be subject to a rush fee of 25% due at time of order.
After your consultation, we will come up with a detailed estimate including design and materials. Depending upon exact specifications for your project, this may take up to 5-7 business days. You may review the estimate, and if you choose to proceed we will develop your contract and timeline. These items will outline exactly what items you are purchasing in detail as well as when approvals must be received in order to remain on schedule with your job. This must be returned with a non-refundable 50% deposit in order for us to begin executing your order. Please note that there will be no design started or materials ordered until the deposit is received.
For any jobs that are marked as rush (1-2 week turnaround/3-4 week turnaround for specialty items) full payment is due at the time of order and additional rush charges may apply.
The design process typically begins as soon as we receive your signed contract and deposit. The time it takes for the design process is highly dependent on keeping to your timeline in order to ensure that your order is finished on time. Once design begins, it usually will take a few days for the designer to come up with the initial design(s), and they will typically provide them in a digital PDF format for you to review. All proofs are done through email unless other arrangements are made. During the proofing stage, you will have the opportunity to provide feedback and make changes until you’re satisfied with the result. There will often be multiple proofs as you and your designer work to achieve your perfect result. For multi-piece items such as Wedding Invitation Sets, the Invitation design will come first in order to establish your overall look and all additional pieces will be designed once the Invitation design is approved.
It is important to consider your wording for each item you are purchasing, and we encourage you to have an idea of your wording as we begin the design process. If you’re unsure of how you’d like to word a piece, your designer can provide guidance based on etiquette rules and your personal style.
Once the design of each piece of your order has been completed, we will provide a final printed proof for your approval. This is usually done with a visit to our Beavercreek location, but for out-of-town customers we can also mail you the proof. If you choose not to see a printed proof, you will receive a final digital proof via email.
At this time we highly encourage you to double check that each detail is correct including spelling, grammar, and punctuation of each piece. Once you have made your review, we will need a written email or a physically signed proof with your approval in order to begin production. At this time we will order all necessary materials and quantities cannot be decreased. We recommend ordering 5-10% more pieces than you expect to need in order to accommodate last-minute additions and keepsakes.
Once we receive your written approval, your job is scheduled for production. This process can take anywhere from 24 hours to 2 weeks depending upon your specific needs. All jobs are scheduled and completed in the order that they are received. Some production aspects such as special-order papers, assembly services, addressing and mailing services, and shipping can all add additional time in the completion of your order and should be taken into account.
Once your order is finished, we will contact you to make pick-up or shipping arrangements. At this time you will receive a final invoice including tax and any shipping charges. Any final payments are due prior to shipping or at time of pick-up.